Clinical Care Manager (London)

Clinical Care Manager (covering London) Hybrid working with competitive salary and friendly team ethos.

Are you a nurse, care professional or allied healthcare professional passionate about improving care and outcomes for people in their own homes? Are you looking for better pay and working conditions? Do you want to continue to work with patients and their families but do so in a different working environment to the NHS?  Do you have a track record in quality improvement activities and improving productivity? Does best practice in dementia care and live in care as an innovative service model intrigue you? If so, Hometouch may be the right match for your skills and experience.

Founded in 2015 by NHS dementia specialist Jamie Wilson, Hometouch's vision is to improve the quality of dementia and live in care across the UK. We've been covered in the Evening standard and Times and have a strong reputation across the NHS and social care sphere. We are achieving this by delivering positive outcomes for our care recipients, as well as making the working lives of our carers more fulfilling and better supported.  

Your role

• Visiting the home of dementia clients across London and supervise live in carers who work in the client homes.

• Develop an understanding of client in order to deliver the optimum level of support.

• Own the care recipient relationship and proactively reach out to clients, their representatives, and carers to ensure the smooth running of care.

• Monitor and ensure the quality of care for clients in line with national standards

• Be attuned to and conscientious in managing risk; be diligent and meticulous in your record keeping.

• Support carers with training and promote our bespoke dementia training syllabus

• Be a responsive and accountable point of contact for care recipients and their representatives, including the management and investigation of complaints and incidents

• Support the Clinical team to achieve quality aims and objectives ensuring that all the CQC regulations are adhered to 

• Undertake regular quality improvements projects to support the growth of the business, including the implementation of policies and clinical audit

• Attend external meetings in support of care recipients for example with CCGs, Case managers and Local Authorities

Who are you?

You could be a recently qualified nurse, have returned from a career break or have experience in healthcare/social care working for a CQC registered provider

At least 2 years experience working in a regulated environment

Proactive, positive attitude and an outgoing approach

Strong ability to empathise and communicate with a wide range of backgrounds 

Self starter willing to encourage this mindset in others

Situationally aware, able to anticipate problems before they arise and take appropriate action to resolve unforeseen issues before they worsen

A problem solver with an analytical approach

Willingness to resolve challenging interpersonal situations

Ability to work on different tasks simultaneously and meet deadlines

Here’s what you’ll get working with us:

• Opportunity to join an established but nimble organisation and shape the business

• Support from senior healthcare professionals

• Competitive salary

• Company pension with matched contributions

• 25 days holiday (plus bank holidays)

• Private Healthcare 

• Laptop and equipment provided 

• Great work-life balance (we are big on this)

• Work environment that values creativity, personal growth and collaboration

• Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment