Care Manager

Job description

Are you a nurse, care professional or from the healthcare industry and looking for better pay and working conditions? Do you want to continue to work with patients and their families but do so in a different working environment to the NHS? 

We’re a passionate and committed team of healthcare professionals who are transforming the experience of care patients and their representatives.

Founded in 2015 by NHS dementia specialist Jamie Wilson, Hometouch's vision is to improve the quality of dementia care across the UK. We've been covered in the Evening standard and Times and have a fantastic reputation across the NHS and social care sphere. We are achieving this by delivering great experiences for our care recipients & their representatives, as well as making the working lives of our carers more fulfilling and better supported.  

Delight our care recipients and their representatives

  • Develop an understanding of each care recipient in order to deliver the optimum level of support.

  • Own the care recipient relationship and proactively reach out to care recipients, their representatives, and carers to ensure the smooth running of care.

  • Ensure a continuous level of care is delivered to care recipients.

  • Monitor and ensure the quality of care for care recipients in line with national standards

  • Support carers with training and also provide training (train the trainer).

  • Point of contact for queries and concerns from care recipients and their representatives, including the management and investigation of conflicts and incidents

  • Support the Clinical team to achieve quality aims and objectives ensuring that all the CQC regulations are adhered to 

  • Undertake ad-hoc projects as required to support the growth of the business, including the implementation of policies and procedures

  • Attend external meetings in support of care recipients as required


Who are you?

You may be a recently qualified nurse or have experience in healthcare/social care working for a care agency

At least 2 years industry experience

Lots of energy, positive attitude and an outgoing approach

Strong ability to empathise and communicate with a wide range of backgrounds 

Self starter willing to drive this mindset in others

Skilled at agile thinking, taking appropriate actions to resolve any unforeseen issues as they arise

Refusal to accept norms.  A problem solver with an analytical approach

Willingness to resolve challenging situations

Ability to multitask and work on different tasks simultaneously and to deadlines

Here’s what you’ll get working with us:

  • Opportunity to join an early stage startup and shape the business

  • Support from senior healthcare professionals

  • Competitive salary

  • Company pension with matched contributions

  • 25 days holiday (plus bank holidays)

  • Great work-life balance (we are big on this)

  • Work environment that values creativity, personal growth and collaboration

  • Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment